Reports
The Seventh Edition State of Service Report
Content type: Research report
Discover cutting edge trends and gain valuable insights from 6,500 customer service and field service professionals in the agentic AI era in this Salesforce report.
Blogs
Agentforce Service Harnesses AI to Slash Support Costs and Deepen Customer Loyalty
Content type: Product launch announcement
Reinvent support with Salesforce’s AI-powered service platform, which transforms every customer interaction into a proactive, personalized conversation.
How Airtable helps educators teach Asian American history
Content type: Customer story
Asian Americans Advancing Justice Chicago built a resource database with Airtable so Illinois educators can easily access lessons.
Track your work with progress bars
Content type: How-to, product update
With Airtable’s long-awaited progress bar, teams and leaders can get a quick, visual update on the status of their work.
Videos
Content type: Product update
I owned What’s New (in two), Airtable’s monthly product update roundup that summarized our features in under two minutes. I worked with product marketing managers to decide on messaging, then wrote scripts, recorded voiceovers, and partnered with our video editor on screen recordings.
Content type: How-to
I owned Tool Tips, a monthly series that taught customers small but powerful ways they can level up their work in Airtable. I worked with our education team to align content with our webinars, then wrote scripts, recorded voiceovers, and partnered with our video editor on screen recordings.